The Anger over Intrusive, unsolicited calls has increased in Germany. From January to November of 58,000 written complaints received by the Federal network Agency for unauthorized telephone advertising and, therefore, approximately 6,000 more than in the same period last year, informed the authority in Bonn.
in 2016, the comparison value at 27,000 – within two years, the number has doubled so more than. Above all, energy supply companies were a Nuisance – a third of the complaints relating to unsolicited phone calls on your account.
telephone advertising is subject to strict rules. No one is allowed to be called for advertising purposes, without the prior Express consent of. The number of total fines, which are imposed by the Federal network Agency, was 2018, according to the 1.1 million Euro and thus slightly below the previous year’s figure of almost 1.2 million euros.
Particularly hard by the Bonn-based authority, fined two companies that received the Maximum fine of 300,000 euros penalty.
in addition, the Agency received the Federal network this year to 110,000 written complaints about phone number misuse were about 50,000 less than in 2017. Pleasing: The Problem of the so-called Ping-advertising has been defused. This is a fraudulent caller, the buzz only briefly – who then calls back, have to pay high fees. The Federal network Agency is that you will be informed in the case of call-backs on certain numbers for free about the fees – that is no longer worked, the Forum fell on the mesh and the number of complaints decreased significantly.